HOW TO ORDER

Through our site:

Browse our new website, where you will find natural soaps and care products!

With the easy search and the detailed categories you can even more easily find what you need, for the purpose you need it and add it to your cart!

In the following link you can see an informative video what are the steps to order a product.

Video: How to make a purchase

By phone:

Our team can help you with anything you need, by calling 210 2834616 (with local charge) and the following mobiles: 6946067785 | 6944465230

The telephone service is open Monday to Friday from 10:00 to 18:00

Note: Mobile calls are charged according to your provider's applicable charges.

HOW TO CREATE AN ACCOUNT

Click the icon on the top right with the little man to see your account. If you have not registered and you want to make a purchase, you can register when you are in the cart.

 

In your account you can see the history of your orders, the shipping addresses, as well as your account details.

HOW TO SUBSCRIBE TO THE NEWSLETTER

At the bottom of the website there is a box where you can put your email to receive news, product offers and announcements from our company.

HOW TO SEARCH FOR PRODUCTS ON THE WEBSITE

At the top right you will find the mark with the magnifying glass. When you press it, a white bar will appear where you can enter something that interests you. If there is something relevant and the corresponding results will be displayed.

WHAT ARE THE INGREDIENTS WE USE?

In our products you will find:

 

  • Top quality oils and butters
  • Natural additives in powder form (clay, herbs, acids)
  • Herbal tinctures dipped in water or oils
  • Essential oils and perfumes purchased from reputable and tested suppliers
  • All our raw materials have DDA (Safety Data Sheets) certificates, in accordance with EU cosmetics legislation
WHAT ARE THE INGREDIENTS WE DO NOT USE

Below you can see that our products are free of:

 

  • Parabens
  • Ethoxylated derivatives (originating from the petrochemical industry)
  • Synthetic colors
  • Sulfates
  • SLS
CERTIFICATIONS - EOF

Seamuse is certified by the National Agency for Medicinal Products (EOF) and follows strict production practices (IPP) in accordance with the principles of ISO 22716: 2007.

GREEK INGREDIENTS

Seamuse products have a special Greek character, incorporating elements of the Greek land and sea. Doing continuous research we find unique Greek ingredients that thrive in various parts of Greece and we incorporate them in our products.

 

Read more by clicking here

PRODUCTION PROCESS

The process begins with careful design of the soap, making the formula. The oil combinations are selected and performed through a reliable soap calculator to make sure that the properties of the soap are well balanced and suitable for the desired needs. Essential oils or aromatic oils, special additives and color combinations are also part of this particular soap design.

 

Read more by clicking here

HOW TO TAKE CARE OF MY SOAP IN THE FORM OF A BAR SO THAT IT LASTS MORE

Your handmade soap is made to last you a long time, provided you place it to drain in a special soap base after use and not be in constant contact with stagnant water in a soap dish.

 

Always make sure it is ventilated and dry after each use. This way it will not melt you prematurely and you will enjoy it more.

HOW TO ORDER

Through our site:

Browse our new website, where you will find natural soaps and care products!

With the easy search and the detailed categories you can even more easily find what you need, for the purpose you need it and add it to your cart!

In the following link you can see an informative video what are the steps to order a product.

Video: How to make a purchase

By phone:

Our team can help you with anything you need, by calling 210 2834616 (with local charge) and the following mobiles: 6946067785 | 6944465230

The telephone service is open Monday to Friday from 10:00 to 18:00

Note: Mobile calls are charged according to your provider's applicable charges.

HOW TO PAY

We accept 4 payment methods:

  • Cash on delivery (pay at your door directly)
  • Credit - Debit card
  • PayPal
  • Bank deposit
  • Whichever method you choose, the payment will be made in the most secure way.

COD:

FREE COD for all orders Due to the difficult situation with the pandemic, we have covered the cost of cash on delivery.

Credit card:

At seamuse.gr we accept Visa, Mastercard, Maestro, Visa Electron credit cards as well as debit cards. Unfortunately, you can not repay your order in installments. The transaction is completely reliable as it takes place and is completed on the bank's website, with the security guarantee it provides.

PayPal:

You can also complete your order through PayPal where your transaction takes place in your PayPal account.

Bank Deposit or e-banking:

You can deposit the amount of your order in one of the following banks and always with the reason for deposit the name in which the order has been placed or its number.After its payment is confirmed by us, your order will be sent.

Bank IBAN

National Bank of Greece GR0601105250000052500265302

EurobankGR7602603840000460200359425

Alpha Bank GR77 0140 1150 1150 0200 2038 079

Name of beneficiary: SEAMUSE IKE

 

Kind reminder:If your payment has not been made within 3 working days from the date of registration of your order, the order will be canceled and you will be notified via email.

WE ACCEPT SPECIAL ORDERS

Yes, we can offer special orders for baby showers, christenings, wedding gifts or any other event you are interested in. You can choose the ingredients, colors, aroma and size of the soaps. For delivery, please give us 6 weeks from the day of ordering, because the soap bars must have fully matured. Also note that a minimum number of pieces is required. For more information contact us at info@old.seamuse.gr

 

Read more by clicking here

PRICES - VAT

Soap bars and liquid soaps are charged 6% VAT while all other products are charged 24% VAT.

 

All product prices are FINAL with VAT.

The only extra charge is the shipping costs.

Periodically throughout the year, we will provide promo codes to our customers. There are some special terms.

SHIPPING METHOD

Shipping Costs

We cooperate with Speedex Courier For the Greek territory.

The shipping cost is € 2.90 up to 2 kg.

Free shipping on orders over 40 €.

Delivery Time

The delivery time of the orders is:

  • Athens - Thessaloniki → 1-3 working days
  • Island - Continental areas → 3-5 working days
  • Remote - Inaccessible areas → 5+ working days depending on the difficulty of delivery to each destination.

Deliveries of orders are made Monday - Friday 9: 00-17: 00, while on Saturday there are no deliveries.
There is no possibility of choosing a delivery time, as this is determined by the cooperating transport company, depending on its itineraries.

Delivery times are valid from the day the order is delivered to the Courier company. Once we deliver your order to the Courier company you will receive an informative email, so you know exactly when it was delivered. Our company is not responsible for delivery delays due to force majeure (such as natural disasters, supplier or transport problems, government or legislative acts, strikes, etc.). However, we must inform the consumer and deliver the order within an additional period.

Important Notice:

When delivering your parcel you should check its integrity before signing the receipt voucher of the courier company Otherwise it will not be possible to change it (through our fault) and our company will not bear any responsibility.

ORDER TRACKING

The day the courier company receives your order from our company, you will receive an email stating the transport company that will deliver the order to you and the voucher number or the number of your ticket,with which you can identify at what stage of delivery your parcel is.

 

Your order is sent by Speedex Courier, you can see the status of your order either by calling 801 11000 11 or using the Track &Traceservice by clicking here and entering the shipment number (voucher).

If you have chosen cash on delivery as a payment method, you can now pay with your Speedex Courierwith your card upon delivery. Read more here

RETURNS - CHANGES

We accept returns within 14 calendar days of delivery. We can only accept returns of opened but unused soaps, liquid soaps, lotions, creams, gift boxes. Goods returned in a non-reusable condition are subject to a reduction in the refund value.

 

Initial shipping costs will be refunded but not return shipping costs.

 

You can return-change the product you bought, within 15 calendar days from the date stated on the purchase document (receipt or invoice), at your own expense.

Your return must be accompanied by the original purchase document that you received with your order. The products should be in excellent condition (not opened, with their inner and outer labels, packed in the box you received them) and any promotional gift you received with your order should be included. Otherwise, the return process can not be completed and accepted. The refund is made within 10 calendar days after the return package is received, in the same way that the purchase of the product was completed (eg if you have paid by credit card it will be credited to your card). In case the payment was made by cash on delivery or by bank deposit, you must send us by email a bank account, to which you want the refund to be made, notifying us of the beneficiary, IBAN and the bank to which the account belongs. Shipping or cash on delivery costs that you may have paid on your original order are non-refundable. If the new item is of greater value than the return item, you will have to pay the difference to us by cash on delivery (+ € 1.20) or by bank deposit. If the new item is of lower value, the difference can either be reimbursed or covered by another product of equal or greater value.

Wrong execution of the order:

In case a wrong product is sent, the product is returned and you can request either a refund or a re-shipment. The product must be in perfect condition, inside its packaging and without the special markings being removed. In case a product is not shipped by mistake, it will be shipped individually or its value will be refunded within 10 calendar days. In cases of incorrect order execution, the cost is not borne by the customer but by our company.

RETAIL POINTS

Do you want to see our products up close? In the following link you can see the list of stores we work with.

 

If you wish to become a retail partner, please contact us at info@old.seamuse.gr

Click here: Points of Sale

WHOLESALE

Do not hesitate to make an appointment at T: +30 2102834616 and Email: info@old.seamuse.gr, so you can receive wholesale prices. Check out some of our wholesale collaborations.

 

  • Museum shops
  • Gift shops, home items, personal care items
  • E-shop platforms with related items
  • Pharmacies

Read more here: Wholesale

COLLABORATION WITH HOTELS

We offer a complete exclusive range of personal care items for hotel rooms and suites, consisting of individual soap, shower gel, shampoo, hair cream and aqueous body lotion. We prepare baskets and larger luxury gift boxes for placement in the rooms, if the customer chooses.

 

The cooperating hotels can choose an exclusive aromatic and color composition of the personal hygiene items and make them available in their shops as well.

Contact us at Τ: +30 2102834616 and at the Email: info@old.seamuse.gr

Read more here: Hotels

EXCLUSIVE COLLABORATIONS

You can choose exclusive cooperation with us and configure products with the features you want. Do not hesitate to make an appointment at T: +30 2102834616 and Email: info@old.seamuse.gr

 

See more here

ENVIRONMENT

We use recyclable packaging materials, just as our plastic bottles are biodegradable.

 

We apply strict practices in our laboratory to have the best possible management in the field of recycling and water consumption.

We work with reputable suppliers who respect the environment.

ANIMALS

Our products are never tested on animals. We are opposed to those who do product testing on animals.

 

We believe that we have a duty to protect and help animals in any way we can.