After completing an order it is usually shipped within 1-3 business days. Our team will be in touch with you to inform you at what stage the shipment of your order is.
Delivery Time
The delivery time of the orders is:
- Athens – Thessaloniki → 1-3 working days
- Island – Continental areas → 3-5 working days
- Remote – Inaccessible areas → 5+ working days depending on the difficulty of delivery to each destination
- European Union countries → 3-8 working days
- Third Countries → 3-8 working days (delivery time does not include delays due to customs)
Deliveries of orders are made Monday – Friday 9: 00-17: 00, while on Saturday there are no deliveries.
There is no possibility of choosing a delivery time, as this is determined by the cooperating transport company, depending on its itineraries.
Delivery times are valid from the day the order is delivered to the Courier company. Once we deliver your order to the Courier company you will receive an informative email, so you know exactly when it was delivered. Our company is not responsible for delivery delays due to force majeure (such as natural disasters, supplier or transport problems, government or legislative acts, strikes, etc.). However, we must inform the consumer and deliver the order within an additional period.
Important Notice:
When delivering your parcel you should check its integrity before signing the receipt voucher of the courier company Otherwise it will not be possible to change it (through our fault) and our company will not bear any responsibility.
Order tracking
The day the courier company receives your order from our company, you will receive an email stating the transport company that will deliver the order to you and the voucher number or the number of your ticket,with which you can identify at what stage of delivery your parcel is.
Your order is sent by Speedex Courier, you can see the status of your order either by calling 801 11000 11 or using the Track &Traceservice by clicking here and entering the shipment number (voucher).
If you have chosen cash on delivery as a payment method, you can now pay with your Speedex Courier with your card upon delivery. Read more here
Returns – Changes
We accept returns within 14 calendar days of delivery. We can only accept returns of opened but unused soaps, liquid soaps, lotions, creams, gift boxes. Goods returned in the unused state are subject to a reduction in the refund value.
Initial shipping costs will be refunded but not return shipping costs.
Orders within Greece of 40 €and over are sent free of charge.
In the countries of the European Union, orders of € 180 and over are sent free of charge.
For Third Countries, shipping costs are calculated using a fixed charge system.
Please continue below to find the charges depending on the country of shipment.
GREECE
We cooperate with Speedex Courier
For the Greek territory
The shipping cost is € 3.60 up to 2 kg
FREE CODE for all orders
FREE SHIPPING WITHIN GREECE for orders over € 40.00
NORMAL DELIVERIES
- regular shipping – 3 days – 100g – 2000g – €3.60
- Free shipping – 3 days – 2000g & above
EUROPE
(Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Poland , Slovenia, Spain, Sweden, the United Kingdom and Switzerland)
We cooperate with the Hellenic Post – ELTA for the countries of the European Union
FREE SHIPPING for orders over € 180.00
REGULAR DELIVERIES
- regular shipping – 3-8 days – 100g – € 6.00
- regular shipping – 3-8 days – 250g – € 7.50
- regular shipment – 3-8 days – 500g – € 11.00
- regular shipment – 3-8 days – 1000g – € 15.50
- regular shipment – 3-8 days – 2000g – € 26.00
- regular shipment – 3-8 days – 3000g – € 34.00
- regular shipment – 3-8 days – 4000g – € 39.50
- regular shipment – 3-8 days – 5000g – € 45.00
THIRD COUNTRIES
We cooperate with Hellenic Post – ELTA for the other countries outside the European Union
REGULAR DELIVERIES
- regular shipping – 3-8 days – 100g – € 6.00
- regular shipping – 3-8 days – 250g – € 7.50
- regular shipment – 3-8 days – 500g – € 11.00
- regular shipment – 3-8 days – 1000g – € 15.50
- regular shipment – 3-8 days – 2000g – € 26.00
- regular shipment – 3-8 days – 3000g – € 44.00
- regular shipment – 3-8 days – 4000g – € 52.00
- regular shipment – 3-8 days – 5000g – € 60.00
BALKAN COUNTRIES
(Albania, Bosnia and Herzegovina, Montenegro, FYROM and Serbia)
We cooperate with the Hellenic Post – ELTA for the countries of the Balkans
FREE NORMAL SHIPPING for orders over € 180.00
REGULAR DELIVERIES
- regular shipping – 3-8 days – 100g – € 6.00
- regular shipping – 3-8 days – 250g – € 7.50
- regular shipment – 3-8 days – 500g – € 11.00
- regular shipment – 3-8 days – 1000g – € 15.50
- regular shipment – 3-8 days – 2000g – € 26.00